The training and advisory services offered by FUTUREA include four main areas: (1) organisation and operations of a company, (2) development of management skills and leadership, (3) human resources management, and (4) sales and professional customer care. Below you can find a list of sample subjects.

 

COMPANY ORGANISATION AND OPERATIONS: STRUCTURES, PROCESSES, PEOPLE

 

DEVELOPMENT OF MANAGEMENT SKILLS AND LEADERSHIP
 

• Basics of employee team management—comprehensive baseline programmes
• Improving selected management skills
• Motivation, motivating, effective incentive schemes
• Negotiating for managers (trade negotiations, salary negotiations, negotiations with social partners)
• Difficult situations in a manager’s work (stress, conflicts, intergroup antagonisms, mobbing, sexual harassment, motivation deficit, occupational burnout)
• Coaching, manager as a coach, coaching organisational culture of a company
• From management to leadership: introduction to leadership
• Leader on their way to the top: stages of a leader’s development, leadership levels

HUMAN RESOURCES MANAGEMENT (HRM)—SELECTED TOPICS
 

• Developing and implementing corporate recruitment and selection processes
• Selection methods and tools
• Assessment Centre / Development Centre
• Corporate motivation systems
• New employee onboarding
• Job satisfaction, degree of employees’ identification with the company and its values
• Talent management, career paths, development plans and programmes
• Coaching and mentoring
• Stress, conflicts, intergroup antagonisms, mobbing, sexual harassment, motivation deficit, occupational syndrome
• Staff turnover—diagnosis, remedies, prevention
• Individual and group outplacement

SALES AND PROFESSIONAL CUSTOMER CARE

• Professional sales techniques—comprehensive baseline projects
• Improving selected trade skills
• Professional customer care system a company
• Difficult customer situations: complaints, claims, debt collection conversations
• Business negotiations (sales, purchases)
• Participation in domestic and international trade fairs
• Coaching at the Sales Department 

OTHER TRAINING AND CONSULTING SERVICES
 

• Interpersonal communication
• Communication in an organisation
• Business awareness of a team and the concept of a so-called internal customer
• mployee empowerment
• Time management: organising own work and managing oneself in time
• Team building: establishing effective teams
• Self-presentation and public speaking
• Assertiveness and assertive stance
• Social influence techniques
• Creative thinking and problem solving
• Polish for Poles: linguistic accuracy workshop for employees of companies